STAYSMART · KONGSBERG
Booking and stay terms.
These are the standard terms for short stays booked directly with StaySmart. Please also read the cancellation policy before booking. Last updated: 5 October 2026.
1. Who you are entering into an agreement with
STAYSMART – JONAS KVÅLSKÅS Organisation number: 936 070 949 Glitregata 31, 3612 Kongsberg, Norway Email: support@staysmart.no You can also use the contact form on our website. These terms apply to short stays. For separate corporate agreements or agreements that constitute residential tenancies, the content of the agreement and the rules applicable to that type of tenancy must be assessed separately. Mandatory rights under Norwegian law take precedence over these terms.
2. Booking and payment
An enquiry or availability search does not reserve a property. Your booking is confirmed once you have received a written booking confirmation from StaySmart or the booking system. As standard, 100% is payable at booking using the payment method specified. Other payment deadlines, invoicing or payment plans apply only when agreed in writing. If payment is missing, we will follow up with a payment deadline and information about the consequences before a confirmed booking may be cancelled. The total price, dates, property, number of guests and any extras must be shown before booking. Prices are stated in Norwegian kroner, including applicable taxes. Final cleaning and other mandatory charges must be included in the total price shown.
3. Which terms apply to your booking?
A special rate, payment plan or cancellation policy takes precedence over the standard terms only if it was clearly disclosed and agreed before booking. Check your booking confirmation and let us know if anything is incorrect. For stays booked through Airbnb, Booking.com or other intermediaries, the terms shown for that booking also apply. Changes to these web pages do not change the terms of an already confirmed booking.
4. Check-in, check-out and guests
Check-in is from 15:00 and check-out is by 10:00, unless the booking information or a written agreement states different times. Practical information about keys and access is provided for the relevant property before arrival. Early check-in, late check-out and extensions must be agreed in advance. Any extra charge is stated before you accept the change. The number of overnight guests must match the booking and must not exceed the property’s capacity. Let us know if the number of guests changes.
5. House rules and consideration for neighbours
Take care of the property and its equipment, and follow the house rules provided for the property. Smoking and vaping indoors are not permitted. Parties and events must be agreed in writing in advance. Please respect neighbours and the stated quiet hours. For serious or repeated breaches, we will contact you and ask you to put things right. A stay may be terminated for a material breach when the conditions for doing so are met. Any financial settlement is assessed individually under the agreement and applicable law.
6. Cleaning, damage and extra costs
Leave the property reasonably tidy. Follow the check-out information about waste, washing up, keys and locking up. The agreed final cleaning covers normal cleaning after a regular stay. You may be liable for damage you have caused or necessary extra cleaning beyond normal use. Normal wear and tear is not charged. Claims must be explained and documented, for example with photos, time spent, receipts or a reasonable cost estimate. Costs must reflect the actual loss; we do not automatically charge the new replacement price for older equipment. You will receive information about the claim and an opportunity to respond. Any further collection must follow applicable rules. We do not treat a disputed claim as an automatic right to charge a stored payment card.
7. If something does not work
Contact us as soon as possible if there is a fault with the property or something does not work. Describe the problem, ideally with photos, so that we can try to put it right during your stay. If we cannot provide the agreed property, we will contact you to find a solution. An alternative property is offered only with your agreement. If the agreed stay cannot be provided, the amount for the part not provided will be refunded. This does not affect your right to other claims under applicable law. We do not exclude liability arising under mandatory law or from our own conduct that gives rise to liability.
8. Cancellation and changes
At least 30 calendar days before arrival: a full refund of the accommodation charge. 15–29 calendar days before arrival: a 50% refund of the accommodation charge. 14 calendar days or fewer before arrival, or for a no-show: no refund of the accommodation charge. These are the standard rules for direct bookings. See the “Cancellation” page for calculating deadlines, changes, refunds of cleaning fees and special rates. Accommodation agreed for specific dates is generally exempt from the statutory right of withdrawal. Cancellation options therefore follow the rules agreed when booking.
9. Complaints and disputes
Send a written complaint to support@staysmart.no with your booking reference, dates and what you would like put right. We will first try to find a solution directly. Consumers can seek guidance from the Norwegian Consumer Council and, where the matter falls within its remit, request mediation from the Norwegian Consumer Authority. The agreement is governed by Norwegian law. Court proceedings follow the ordinary rules on jurisdiction; these terms do not limit consumers’ statutory right to complain.