STAYSMART · KONGSBERG
Cancellation and changes to your stay.
Plans can change. These are the standard rules for direct bookings with StaySmart. Any other rules must be disclosed before you book. Last updated: 5 October 2026.
Standard refunds for direct bookings
At least 30 calendar days before arrival: a full refund of the accommodation charge. 15–29 calendar days before arrival: a 50% refund of the accommodation charge. 14 calendar days or fewer before arrival, or for a no-show: no refund of the accommodation charge. Deadlines are calculated in calendar days between the date we receive your cancellation and your arrival date, using Norwegian local time. Cancellation on the date 30 days before arrival gives a full refund; on the date 15 days before arrival, it gives a 50% refund. If you cancel before arrival, a separately charged cleaning fee and charges for services not provided will be refunded. No separate administration fee is added under these standard rules.
How to cancel
Send your cancellation in writing to support@staysmart.no or through the booking channel you used. Include your name, booking reference, property and dates. For direct bookings, you can also use the contact form. A phone call alone does not replace a written cancellation. The deadline is calculated from receipt of the written message, rather than when we are able to reply. We will send confirmation with a calculation of any refund.
Special rates and other booking channels
A non-refundable rate or other cancellation rules apply only if they were clearly disclosed and agreed before booking. The standard rules do not change automatically because the stay falls in high season or during an event. If you booked through Airbnb, Booking.com or another intermediary, cancel or make changes through that channel. Refunds follow the terms for the specific booking. A previously confirmed booking retains its agreed terms.
Changes, extensions and early departure
Dates, property and number of guests can be changed by agreement and subject to availability. We state the price and terms for the change before you accept it. A change request does not alter the original booking until we have confirmed the change in writing. If the change cannot be made and you wish to cancel, the cancellation rules for the original booking apply. Late arrival, early departure or unused nights normally do not qualify for a refund after the stay has started, unless we agree otherwise or you have a legal entitlement.
Illness and unforeseen events
Illness or changes to travel plans do not in themselves entitle you to an exception to the cancellation rules. We may consider a solution in individual cases, without guaranteeing a refund or rebooking. Check whether your travel insurance covers cancellation. If StaySmart cannot provide the stay, the rules on failure to provide accommodation in the terms apply. Statutory rights apply in all cases.
Payment of refunds
We refund without undue delay, normally within 14 days after the cancellation and refund amount have been clarified. Refunds are generally made to the original payment method. The bank or booking channel may require additional processing time. Contact support@staysmart.no if you have questions about the calculation or have not received an agreed refund.